Ordering InformationPlacing an Order
When ordering from Guinea Pig Supply, you will receive two confirmation emails from us. The first one is an email receipt for your order. The second email will be a confirmation that your order has been shipped. A tracking number for your order will be sent with this email if applicable. All orders are packaged and shipped 1-5 days from when your order is placed. If you have any questions or inquiries regarding your order, please feel free to contact us at CustomerService@GuineaPigSupply.com. Be sure to include your full name and your order number in the email.
Payment Methods
GuineaPigSupply.com currently accepts Visa, MasterCard, Discover & American Express credit cards.
Sales Tax
Any order shipped to an California mailing address is assessed a 9.75% sales tax. The sales tax is automatically computed into the checkout process if you ship to an California mailing address.
Canceling an Order
Once an order is placed it cannot be canceled, however it may be returned. Please see our return policy for instructions on how to return an item or order.
Address Corrections
When placing your order, make sure your address is complete and correct. If an address is incorrect the shipping carrier charges us $5.00 for the address correction. To recover the costs, we will charge your credit card for this charge.
Using Promotional Codes
When you join our email newsletter list, you will become eligible for the various discounts and promotions we offer periodically on select items. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. Please note, many promotional codes and coupons are limited to one per purchase.
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